Shipping policy

Shipping & Delivery Policy

Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times
As we work with local and international suppliers to offer you a wider selection of quality products, estimated delivery times are:

• Standard Shipping: 10–25 business days
• Express Shipping (where available): 7–14 business days

Delivery estimates are calculated from the date your order is dispatched, not the date the order is placed.

Please note that delivery times are estimates and may vary depending on your location, courier operations, customs clearance, supplier availability, and other circumstances outside our reasonable control.

Delivery Across South Africa
We deliver to customers throughout South Africa, including major cities and surrounding regions.

Certain products may be dispatched directly from international suppliers. Where applicable, international shipments may be subject to customs duties, import taxes, or other charges imposed by the relevant authorities. Any applicable charges will be communicated or handled in accordance with the shipping method and applicable requirements.

Order Tracking
Once your order has been dispatched, you will receive your tracking information via email or the contact details provided when placing your order.

Please allow approximately 3–5 business days for tracking information to become active after dispatch.

Multiple-Item Orders
If your order contains multiple products, items may be dispatched separately depending on supplier availability and warehouse location. As a result, your items may arrive in separate packages and on different dates.

There will be no additional shipping charge solely because we choose to dispatch an order in multiple packages, unless otherwise stated at checkout.

Delivery Delays
While we aim to deliver all orders within the estimated timeframes, unforeseen delays may occasionally occur due to customs processing, courier delays, severe weather, high-volume periods, supplier disruptions, or circumstances outside our reasonable control.

If your order has not arrived within 30 business days after dispatch, please contact us so that we can investigate the shipment and assist you.

Incorrect Delivery Information
Customers are responsible for ensuring that their delivery address and contact information are correct when placing an order. Please contact us as soon as possible if you notice an error.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible with your order number and, where applicable, photographs of the damaged package or product. We will investigate the matter with the supplier or courier and advise you of the appropriate next steps.

Contact Us
For any questions regarding shipping, delivery, or tracking, please contact us at:

📧 davidmngomezulu@gmail.com