Terms of service

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TERMS OF SERVICE

Last updated: 30 September 2026

OVERVIEW

Welcome to BuysomethingLuxe.

The terms "we", "us", "our" and "BuysomethingLuxe" refer to BuysomethingLuxe, the operator of this online store.

We operate this website and online store to provide customers with access to our products, information, content, features and related services, collectively referred to as the "Services".

Our online store is hosted by Shopify, which provides us with the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy and any other policies displayed on our website, govern your access to and use of our Services.

By accessing our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms.

These Terms are intended to operate subject to applicable South African law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), where applicable. The CPA provides statutory consumer protections, while ECTA regulates electronic communications and transactions. [gov.za], [gov.za]

Nothing contained in these Terms is intended to waive or limit any consumer right that cannot lawfully be waived or limited.

If you do not agree with these Terms, please do not use our Services.

SECTION 1: ELIGIBILITY, ACCESS AND ACCOUNTS

By using our Services, you confirm that you have the legal capacity to enter into transactions or that you are using the Services with the required assistance or consent of a parent, guardian or other person where required by law.

When placing an order or creating an account, you may be required to provide information including your:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • delivery address; and
  • payment information.

You agree that the information you provide will be accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You may not use another person's account without permission or provide false or misleading information.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being used fraudulently, unlawfully or in breach of these Terms.

SECTION 2: PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.

However, the color or appearance of a product may vary slightly depending on your device, display settings, lighting, packaging changes or other factors.

Such differences do not affect any rights you may have under applicable South African consumer law where products are defective, materially different from their description or otherwise fail to meet applicable statutory requirements.

We may change product descriptions, prices, packaging and availability from time to time.

We may also discontinue products, subject to any orders already accepted and applicable law.

Availability displayed on our website is not guaranteed until an order has been accepted.

SECTION 3: ORDERS

When you submit an order through BuysomethingLuxe, you are making an offer to purchase the selected products.

An automated order acknowledgement does not necessarily mean that we have accepted your order.

We may decline or cancel an order where there is a legitimate reason to do so, including:

  • a product being unavailable;
  • an obvious pricing or product-description error;
  • payment not being authorized;
  • suspected fraud;
  • an incorrect delivery area or address;
  • a technical or inventory error; or
  • circumstances that make fulfilment impossible or unlawful.

Where we cancel an order after receiving payment, we will arrange a refund of the affected amount using an appropriate payment method, subject to applicable law and payment-processing procedures.

Before submitting an order, you are responsible for checking the products, quantities, delivery information and other order details.

Your rights to cancel or return a purchase are subject to applicable South African law and our Refund and Returns Policy.

ECTA governs electronic transactions in South Africa and forms part of the legal framework applicable to online transactions. [dcdt.gov.za], [gov.za]

SECTION 4: PRICES AND PAYMENT

Unless otherwise indicated, prices displayed on our website are stated in South African Rand (ZAR).

Applicable taxes and delivery charges will be displayed or communicated in accordance with applicable law.

Prices, discounts and promotional offers may change from time to time. Changes will generally not affect orders we have already accepted, except where permitted by law or where an obvious error has occurred.

You agree to provide accurate and complete billing and payment information.

By submitting a payment method, you confirm that you are authorized to use that payment method.

Payments may be processed by third-party payment service providers. We do not necessarily receive or store your complete bank-card information.

Promotional codes, discounts and special offers may be subject to additional conditions, expiry dates, availability and product exclusions.

Nothing in this section limits your consumer rights under applicable legislation.

SECTION 5: DELIVERY

We deliver orders to eligible addresses using our appointed courier or delivery partners.

Delivery fees and available delivery options will be communicated during checkout or elsewhere on our website.

Any delivery dates or timeframes provided are estimates unless we expressly agree otherwise.

We will make reasonable efforts to fulfil orders within the stated delivery period.

Delivery may be affected by circumstances beyond our reasonable control, including courier disruptions, severe weather, public holidays, incorrect delivery information, strikes or other unforeseen events.

If a delivery is materially delayed, please contact us so that we can investigate.

Nothing in these Terms excludes or restricts any rights or remedies available to you under applicable South African consumer law.

SECTION 6: RETURNS, REFUNDS AND EXCHANGES

Returns, exchanges and refunds are governed by our Refund and Returns Policy and applicable South African law.

Our policy must be read together with any statutory rights available to consumers.

The CPA's purpose includes protecting consumer interests, promoting fair business practices and establishing rights concerning consumer transactions. [gov.za], [gov.za]

Online transactions may also attract rights under ECTA where its consumer-protection provisions apply. [gov.za]

Nothing in our Refund and Returns Policy or these Terms is intended to remove, restrict or replace a statutory right or remedy that cannot legally be excluded.

Where a statutory consumer right applies, that right takes precedence over an inconsistent provision of these Terms.

Refund and Returns Policy: 

SECTION 7: DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that you believe is defective, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at:

Email: davidmngomezulu@gmail.com

Please provide your order number and sufficient information for us to investigate the issue. Photographs may be requested where reasonably necessary to establish damage, an incorrect item or another product issue.

Products will be handled in accordance with applicable consumer law and our Refund and Returns Policy.

The CPA includes protections directed at consumer rights to fair value, good quality and safety. [thedtic.gov.za]

Nothing in these Terms limits any statutory remedy available to you.

SECTION 8: ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

Once an order has been processed or dispatched, cancellation may instead be treated as a return, subject to our Refund and Returns Policy and applicable law.

Any statutory cancellation or cooling-off rights that apply to a transaction remain unaffected by this section.

SECTION 9: PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through BuysomethingLuxe will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

Information may be collected for purposes including:

  • processing orders;
  • receiving payments;
  • arranging delivery;
  • communicating about transactions;
  • providing customer support;
  • preventing fraud;
  • complying with legal obligations; and
  • marketing where legally permitted.

Because our store uses Shopify and may use payment providers, couriers and other service providers, certain personal information may need to be shared with service providers for legitimate operational purposes.

Please review our Privacy Policy for more information.

Privacy Policy: 

SECTION 10: SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

BuysomethingLuxe uses Shopify's e-commerce technology to operate the online store.

Unless expressly stated otherwise, products purchased through our store are sold by BuysomethingLuxe, not Shopify.

We may also use third parties to provide services including:

  • payment processing;
  • delivery and logistics;
  • website hosting;
  • email communications;
  • analytics;
  • fraud prevention; and
  • other operational services.

Your use of certain third-party services may be subject to the terms and privacy practices of those providers.

Nothing in this section limits any liability that BuysomethingLuxe has to you under applicable law.

SECTION 11: THIRD-PARTY LINKS

Our website may contain links to websites, platforms or services operated by third parties.

These websites are outside our control.

A link does not necessarily mean that we endorse a third party or guarantee its products, services, information or security.

If you visit a third-party website, you should review its terms and privacy policies before making a transaction or providing personal information.

Nothing in this section excludes liability where it cannot lawfully be excluded.

SECTION 12: INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through BuysomethingLuxe, including our branding, original text, graphics, website elements, photographs and other original material, belongs to BuysomethingLuxe or is used under appropriate license or permission.

Third-party trademarks, product names, photographs and other intellectual property remain the property of their respective owners.

You may use our website for lawful personal and non-commercial purposes.

You may not, without permission and except where permitted by law:

  • reproduce our original content commercially;
  • modify or distribute our protected material;
  • falsely represent our content as your own;
  • use our branding in a misleading manner; or
  • commercially exploit protected website content.

Shopify and associated Shopify names, branding and trademarks belong to their respective rights holders.

SECTION 13: CUSTOMER REVIEWS AND FEEDBACK

You may submit legitimate reviews, comments, suggestions or other feedback to us.

You confirm that content you submit:

  1. is truthful to the best of your knowledge;
  2. does not infringe another person's intellectual-property or privacy rights;
  3. is not fraudulent or misleading;
  4. does not contain malicious software; and
  5. does not violate applicable law.

Where you voluntarily submit reviews or other content for publication, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with operating and promoting BuysomethingLuxe, subject to applicable law.

We may moderate content where reasonably necessary, including unlawful, fraudulent, abusive, spam or unrelated content.

SECTION 14: PROHIBITED USES

You may not use our website or Services:

  • for unlawful purposes;
  • to commit or facilitate fraud;
  • to impersonate another person;
  • to infringe intellectual-property rights;
  • to distribute viruses or malicious software;
  • to interfere with website security;
  • to obtain unauthorized access to systems or information;
  • to harvest personal information unlawfully;
  • to send unsolicited communications contrary to applicable law; or
  • in any other manner prohibited by applicable South African law.

We may restrict access where we reasonably believe these Terms or applicable law have been violated.

SECTION 15: ERRORS AND INACCURACIES

Occasionally information on our website may contain an error or omission relating to:

  • product descriptions;
  • availability;
  • pricing;
  • promotions;
  • delivery charges; or
  • other information.

Where permitted by law, we may correct genuine errors and update information.

If an error affects an order you have already placed, we will handle the matter fairly and in accordance with applicable South African law.

This provision does not permit us to avoid obligations or consumer rights that cannot lawfully be excluded.

SECTION 16: WARRANTIES

We endeavor to provide our website and Services reliably and accurately.

However, online services may occasionally be interrupted or affected by circumstances beyond our reasonable control.

To the fullest extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free or continuously available.

Nothing in these Terms excludes, restricts or modifies any statutory warranty, consumer guarantee, right or remedy that cannot lawfully be excluded or restricted.

The CPA provides a statutory framework intended to protect consumers and promote fair and reasonable marketplace conduct. [gov.za], [thedtic.gov.za]

SECTION 17: LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, BuysomethingLuxe will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict rights, remedies, warranties or liability that cannot lawfully be waived or limited under the CPA or other applicable South African legislation.

Any limitation or exclusion contained in these Terms must therefore be interpreted subject to applicable South African law.

SECTION 18: INDEMNIFICATION

To the extent permitted by law, you agree to indemnify BuysomethingLuxe against third-party claims, losses or reasonable expenses directly resulting from:

  • your unlawful use of our Services;
  • your material breach of these Terms; or
  • your unlawful infringement of another person's rights.

This provision does not require a consumer to indemnify us against our own unlawful conduct and does not restrict rights or remedies that cannot lawfully be excluded.

SECTION 19: OPTIONAL TOOLS AND FEATURES

We may make third-party tools, applications or functionality available through our website.

Where these are operated by independent third parties, their own terms and privacy policies may apply.

We may introduce, modify or discontinue tools and features from time to time.

Nothing in this section excludes any responsibility that applicable law places on us.

SECTION 20: ELECTRONIC COMMUNICATIONS AND TRANSACTIONS

By using our website, you acknowledge that certain communications and transactions may take place electronically.

South Africa's ECTA provides the legislative framework for electronic communications and transactions. [dcdt.gov.za], [gov.za]

Where applicable, electronic communications relating to your purchase, including order confirmations and transactional notices, may be sent to the email address or contact details you provide.

You are responsible for ensuring that your contact details are accurate.

Where legislation requires particular information, an opportunity to review a transaction, or another consumer protection, we will endeavour to provide this in accordance with applicable law.

SECTION 21: TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access where reasonably necessary because of:

  • fraud or suspected fraud;
  • unlawful activity;
  • misuse of our website;
  • security threats; or
  • a material breach of these Terms.

Termination does not affect rights, obligations or liabilities that accrued before termination.

Provisions that by their nature are intended to survive termination will continue to apply.

SECTION 22: SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will, where possible, be interpreted or limited to the extent necessary to make it lawful and enforceable.

If that is not possible, the affected provision may be severed without invalidating the remainder of these Terms.

SECTION 23: NO WAIVER

Our failure or delay in exercising a right under these Terms does not automatically constitute a waiver of that right.

Any waiver will apply only to the specific circumstances in which it is given, subject to applicable law.

SECTION 24: ENTIRE AGREEMENT

These Terms, together with our policies expressly incorporated into them, constitute the terms governing your use of our website and relevant transactions with BuysomethingLuxe.

They include, where applicable, our:

  • Refund and Returns Policy;
  • Privacy Policy;
  • Shipping Policy; and
  • other policies expressly forming part of your transaction.

Nothing in this section overrides any applicable statutory consumer rights.

SECTION 25: ASSIGNMENT

You may not transfer your contractual rights or obligations to another person where the transfer would be inconsistent with these Terms or applicable law.

We may transfer rights or obligations as part of a lawful sale, restructuring or transfer of our business, subject to legal requirements and without diminishing any consumer rights that you have under applicable law.

SECTION 26: GOVERNING LAW

These Terms of Service and transactions entered into through BuysomethingLuxe are governed by the laws of the Republic of South Africa.

This includes applicable provisions of South African consumer and electronic-commerce legislation. The Consumer Protection Act 68 of 2008 establishes South Africa's consumer-protection framework, and the Electronic Communications and Transactions Act 25 of 2002 regulates electronic transactions. [gov.za], [gov.za]

Nothing in these Terms prevents a consumer from exercising any statutory right to approach an appropriate regulator, ombud, tribunal, consumer authority or court where that right exists under applicable law.

SECTION 27: CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • our Services;
  • our business practices;
  • technology;
  • payment or delivery arrangements; or
  • applicable legal requirements.

The current version will be published on this page.

Where legally required, material changes will be communicated appropriately.

Changes will not retrospectively remove consumer rights that have already arisen.

SECTION 28: CONTACT INFORMATION

Questions about these Terms of Service, orders or our Services may be directed to:

BuysomethingLuxe
Email: davidmngomezulu@gmail.com
Telephone: 011 998 4201
Physical/Business Address: Diepkloof zone 2
Company/Owner Name: BuysomethingLuxe